Facilities and Services Ankara Airport

Ankara Airport offers to all passengers several food and beverages concessions in both Domestic and International Terminals as well as some shops with different products and food.


Other Services

Find below other services available at Ankara Airport:

- Medical Care

- Meeting and Conferences Halls

- Banks

- Currency Exchange

- Baby Care Room

- Hair Dresser

- Internet / Wi-Fi

- Baggage Custody Services

- Baggage Car

- Mosques

- VIP & Honor Halls



Find throughout Ankara Airport Terminals several ATMs:

- International Terminal:

Finasbank ATM

- Domestic Terminal:

Domestic Terminal Bank and ATM

Akbank ATM




Currency exchange

At Ankara Airport there is an Exchange Office, one in the International Terminal Departures and the other one in the International Terminal Arrivals.

Contact: +90 312 398 21 83



Information desk

For those passengers who wish to get more information about Ankara Airport Terminal services and facilities, they have at their disposal the following contact numbers:


Domestc - International lines arrivals: +90 312 590 40 00 / Ext. 4393

Domestic Lines Departure: +90 312 590 40 00 / Ext. 4391 - 4392

International Lines Departure: +90 312 590 40 00 / Ext. 4390



Lost property

At the International Terminal Arrivals level there is located the Lost and Found Office, where lost property within the airport and the multi-storey car park is stored and delivered.

Service hours: 10:00 am to 10:00 pm


Contact: +90 312 590 40 00 / Ext.: 4388

Please note that during off service hours the service is managed by Terminal Operations Management.



Lost luggage

In case of lost, damaged or incomplete luggage within the terminal facilities or board inside the aircraft, passengers should report it to the airline company or ground service company in order to retrieve their luggage.


See below contact information about the several handling partners at Ankara Airport:


Turkish Airlines Lost Baggage Office

Location: Domestic and International Arrivals hall

Contact: +90 312 590 40 00 / Intercome extension: 4811 / External line ext: 4812

Service hours: 24/7

Email: ankistkayipesya@thy.com


Havas Lost Property Office

Location: International Arrivals hall

Contact: +90 312 398 03 12 / Ext. 1255

Service hours: 24/7

Email: esbll@havas.net


Çelebi Lost Property Office

Location: International Arrivals hall

Contact: +90 312 590 40 00 / Ext. 7523

Service hours: 24/7

Email: ESB.LostFound@celebi.com.tr



Prayer rooms

At Ankara Airport there are 12 prayer rooms distrubted as follows:


- Domestic Arrivals: Behind lost property office (2)

- End of Domestic Terminal departures (2)

- End of the International Terminal departures (2)

- International Terminal air side mezzanine (2)

- VIP building (2)

- CIP building (2)



Airport lounges

Esenboga Airport (ESB) has also different lounges to all passengers that want to have a relaxing time at the airport. These are:


THY CIP Lounge

It is available for Turkish Airlines First and Business Class passengers. It has snacks and beverages as well as comfortable seats.

Phone: (+90 312) 398 01 00 / 264


Anadolujet “primeclass” Lounge

It is located at the Domestic Terminal and it is available to all passengers that fly with Anadolujet as well as holders of TAV Passport, Priority Pass, Airport Angels, ING Special Banking Card, specified TEB cards, Turkish Airlines passengers and “primeclass” CIP Service guests.

To enter passengers must afford a fee and the service is available to other passengers.

The lounge offers food and beverages, Internet, TV, magazines, newspapers, a children’s play room, and PlayStation.


İş Bank Millennium Lounge

It is located in the Mezzanine Floor (after security check in).

It is open 24 hours for all passengers traveling in first and business class as well as Is Bank Credit Card and TAV Passport card holders.

The lounge offers snacks, beverages and food as well as Internet, Phone and Fax.

Phone: (+90 312) 590-30-00 / 3508


Comfort Lounge

It is managed by Primeclass CIP Service and it is available to CIP Service Guests as well as other passengers that can enjoy the Lounge paying an entrance fee. There are discounts depending of the airline that passengers are travelling to.

It is open 24 hours and there are available some services as: newspapers and magazines, TV, Wi-Fi, Shower, Massage chairs or food.